Refund Eligibility Criteria

fukihuroz maintains transparent refund policies to protect our clients while ensuring fair business practices. Refund eligibility depends on several factors including service type, usage period, and specific circumstances surrounding your request.

Refund Request Process

We've streamlined our refund request process to make it straightforward while ensuring proper documentation for both parties. Follow these steps to initiate a refund request:

Service-Specific Refund Terms

Different fukihuroz services have specific refund considerations based on their nature and delivery method. Understanding these distinctions helps set appropriate expectations for refund eligibility.

Financial automation setup services include initial system configuration and basic integration work. These services may qualify for partial refunds if core functionality fails to meet documented specifications within the first 30 days of implementation.

Consultation and advisory services are typically non-refundable once sessions have been conducted, unless cancelled with appropriate notice. However, if scheduled consultations cannot be rescheduled due to our availability constraints, full refunds may be provided.

Custom development projects follow milestone-based refund calculations. Completed work phases are generally non-refundable, while unstarted phases may qualify for full refunds depending on project stage and resource allocation.

Payment Method & Processing Details

Refund processing methods depend on your original payment choice and current account status. We prioritize returning funds through the same method used for payment whenever possible to maintain transaction security and compliance.

Credit card refunds typically appear within 5-7 business days but may take up to 10 business days depending on your bank's processing schedule. Bank transfer refunds require 3-5 business days for domestic transfers within South Africa, while international transfers may take 7-10 business days.

For payments made through third-party processors, refund timing depends on their specific policies and processing schedules. We'll provide tracking information when available and keep you updated throughout the refund process.

In cases where original payment methods are no longer available, alternative refund arrangements can be made including bank transfers to verified accounts or credit to future services, subject to our standard verification procedures.

Dispute Resolution & Appeal Process

If you disagree with a refund decision, fukihuroz provides a structured appeal process to ensure fair resolution. We believe in transparent communication and work to address legitimate concerns through good faith dialogue.

Appeals must be submitted in writing within 14 days of the original refund decision, including specific reasons for disagreement and any supporting documentation. Our senior management team reviews all appeals independently from the initial assessment team.

The appeal review process typically takes 5-7 business days and may include additional investigation or third-party technical evaluation for complex disputes. We'll schedule phone consultations when helpful for understanding concerns and finding mutually acceptable solutions.